Refund policy

Last updated: 10 September 2026

This Return and Refund Policy applies to purchases made from Deals Store, operated by Ergin Tilki, an Australian sole trader trading as Deals Store, at 1 Buninyong Lane, Craigieburn VIC 3064, Australia.

Website: trydealstore.com
Customer support: help@trydealstore.com
Card statement descriptor: Deals Store

30-Day Refund Policy

Customers may request a refund within 30 days from the date the order is delivered.

To request a refund, you must contact us at help@trydealstore.com within this period and provide your order details, the reason for your request and, where required, a clear photograph of the product.

A refund may be approved where:

  • the product is damaged;
  • the product is delivered after the maximum delivery period stated in our Shipping Policy; or
  • you notify us that you are dissatisfied with the product within 30 days of delivery and provide a photograph of the product.

Approval remains subject to verification of the information provided and does not limit any statutory rights you may have under applicable UK consumer law.

No Physical Return Required

Deals Store does not require customers to physically return products when a refund is approved.

Once we have reviewed and approved your refund request, you will be informed by email that you may keep or responsibly dispose of the product.

You must not send the product to our registered address or to any other address unless we expressly instruct you otherwise in writing.

UK Cancellation Rights

If you are a consumer in the United Kingdom purchasing online, you may have statutory cancellation rights under applicable UK consumer legislation, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where those statutory cancellation rights apply, you generally have 14 days from the day after you receive the goods to notify us that you wish to cancel the contract.

To exercise a statutory right of cancellation, contact help@trydealstore.com with a clear statement that you wish to cancel your purchase.

Deals Store voluntarily waives the requirement for the physical return of the goods where we accept a cancellation or refund under this policy. After confirmation from us, you may keep or responsibly dispose of the item.

Nothing in this policy excludes or restricts rights that cannot lawfully be excluded under UK consumer protection legislation.

Refund Method and Timing

Once a refund has been approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds will be processed within up to 10 business days.

Your bank, card issuer or payment provider may require additional processing time before the refunded amount appears in your account. Such processing times are outside our control.

The name that may appear on your card statement in connection with your purchase is:

Deals Store

Non-Refundable Items

Unless otherwise required by applicable law, the following items are not eligible for refunds under our voluntary 30-day refund policy:

  • personalised or customised products;
  • gift cards; and
  • personal hygiene products where the hygiene seal has been broken.

These exclusions do not affect statutory rights that apply where goods are faulty, damaged, misdescribed or otherwise do not conform to the contract.

Damaged Products

If your product arrives damaged, contact help@trydealstore.com within the applicable 30-day period and provide your order information and a clear photograph showing the damage.

We will review the evidence and notify you by email whether your refund has been approved.

Late Delivery

Orders are normally processed within 1 to 2 business days, followed by an estimated delivery period of 5 to 8 business days after dispatch.

If your order is delivered after the maximum delivery period stated in our Shipping Policy, you may contact us to request a refund, subject to applicable law and the circumstances of the delivery.

Statutory Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict or replace any mandatory rights or remedies available to consumers under applicable UK law, including rights relating to faulty, damaged, misdescribed or non-conforming goods.

Store: Deals Store
Legal operator: Ergin Tilki, Australian sole trader trading as Deals Store
Registered address: 1 Buninyong Lane, Craigieburn VIC 3064, Australia
Website: trydealstore.com
Email: help@trydealstore.com
Card statement descriptor: Deals Store