Terms of service

Last updated: 10 September 2026

These Terms of Service govern access to and use of trydealstore.com and purchases from Deals Store.

Deals Store is operated by Ergin Tilki, an Australian sole trader trading as Deals Store, of 1 Buninyong Lane, Craigieburn VIC 3064, Australia.

Email: help@trydealstore.com

By placing an order, you agree to these Terms of Service, subject always to statutory rights that cannot lawfully be excluded or restricted.

1. Online Store

Deals Store sells products online to customers in the United Kingdom.

Prices are displayed in GBP unless otherwise stated.

You must provide accurate, complete and current information when placing an order.

2. Orders

Submitting an order constitutes an offer to purchase the selected products.

We reserve the right to reject or cancel an order where reasonably necessary, including where:

a product is unavailable;
pricing or product information contains an obvious error;
payment cannot be authorised;
fraud or unauthorised activity is reasonably suspected; or
fulfilling the transaction would breach applicable law.

Where payment has already been collected for an order that we cancel, the relevant amount will be refunded to the original payment method.

3. Product Information

We take reasonable steps to present product descriptions and other information accurately.

The appearance of colours and other visual characteristics may vary depending on the customer's screen or device.

Nothing in these Terms affects statutory rights relating to goods that are faulty, damaged, misdescribed or otherwise fail to conform to the contract.

4. Prices and Payment

Prices are displayed in GBP.

Available payment methods are displayed during checkout and may be processed by third-party payment service providers.

The card statement descriptor associated with transactions may appear as Deals Store.

5. Order Fulfilment

Products sold through Deals Store are shipped directly from China by a third-party supplier.

By placing an order, you acknowledge that a third-party fulfilment provider may receive the information reasonably necessary to process and deliver your order.

6. Shipping

Orders are normally processed within 1 to 2 business days.

Following dispatch, the estimated delivery period is 5 to 8 business days.

Further information is provided in our Shipping Policy.

7. Separate Shipments

Where an order contains multiple products, those products may be fulfilled separately and may arrive in different packages or on different dates.

Separate delivery does not necessarily mean that an item is missing from the order.

8. Customs and Import Charges

Products are dispatched from China.

Where customs duties, import taxes or other charges are imposed on an international shipment and are not collected at checkout, such charges are the customer's responsibility, subject to applicable law.

9. Refunds and Cancellation

Refunds and cancellation requests are governed by our Return and Refund Policy and applicable consumer law.

Deals Store provides a voluntary 30-day period from delivery for eligible refund requests under the conditions set out in that policy.

Eligible UK consumers may also have statutory cancellation and consumer rights.

Deals Store does not require physical return of a product after a refund has been approved. Following approval, the customer may keep or responsibly dispose of the product.

10. Intellectual Property

The website's content, branding, text, graphics and other materials may be protected by intellectual property rights belonging to Deals Store, its licensors or other respective rights holders.

You may not reproduce, distribute or commercially exploit protected website materials except as permitted by law or with the appropriate rights holder's permission.

11. Prohibited Use

You must not use the website:

for unlawful purposes;
to infringe the rights of another person;
to transmit malicious code;
to attempt unauthorised access to the website or related systems;
to interfere with website security; or
to provide fraudulent information or place fraudulent orders.

12. Third-Party Services

Our website may use third-party platforms and services, including Shopify, payment processors, fulfilment providers, shipping providers and analytics or tracking services.

Where a third-party service has its own terms or privacy practices, those may also apply to your interaction with that service.

13. Availability of the Website

We may modify, suspend or discontinue parts of the website where reasonably necessary.

We do not guarantee uninterrupted or error-free access to the website at all times.

14. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection law.

Subject to mandatory law, Deals Store is not responsible for losses that were not reasonably foreseeable when the contract was entered into or for losses arising from circumstances outside our reasonable control.

Nothing in these Terms limits statutory remedies available to consumers in relation to goods supplied under the contract.

15. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR where applicable.

16. Changes to These Terms

We may amend these Terms from time to time to reflect changes to our services, operations or legal obligations.

The version applicable to an order will be the version in effect when the relevant contract was formed, except where applicable law requires otherwise.

17. Governing Law

These Terms and contracts for purchases from Deals Store are governed by the laws of England and Wales, subject to mandatory consumer protections that apply to you.

If you are a consumer resident elsewhere in the United Kingdom, nothing in this provision deprives you of mandatory protections or rights available under the law applicable to you.

18. Contact Details

Deals Store
Legal operator: Ergin Tilki, Australian sole trader trading as Deals Store
Registered address: 1 Buninyong Lane, Craigieburn VIC 3064, Australia
Website: trydealstore.com
Email: help@trydealstore.com

4. Shipping policy

Last updated: 10 September 2026

This Shipping Policy applies to orders placed through Deals Store, operated by Ergin Tilki, an Australian sole trader trading as Deals Store, of 1 Buninyong Lane, Craigieburn VIC 3064, Australia.

Website: trydealstore.com
Email: help@trydealstore.com

Shipping Origin

Products purchased from Deals Store are shipped directly from China by a third-party supplier.

Deals Store operates the online store and customer relationship, while third-party suppliers and logistics providers may be used to prepare and transport orders.

Shipping Destination

Deals Store currently sells and ships products to customers in the United Kingdom.

Processing Time

Orders are normally processed within:

1 to 2 business days

Processing begins after the order has been successfully submitted and payment has been accepted.

Business days do not include weekends or applicable public holidays.

Delivery Time

After an order has been dispatched, the estimated delivery period is:

5 to 8 business days after dispatch

The processing period and delivery period are separate.

Tracking

Where tracking information is available, it may be provided after the order has been dispatched.

Tracking information may require time to become active after the carrier first receives or scans the shipment.

Questions concerning tracking or delivery may be sent to help@trydealstore.com.

Multiple Packages

Orders containing more than one item may arrive in separate packages.

Items from the same order may be dispatched separately and may therefore arrive on different dates.

Receiving one package does not necessarily mean that the remaining products have been lost or omitted.

Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you discover an error in your delivery details, contact help@trydealstore.com as soon as possible.

Once an order has entered fulfilment or has been dispatched, we may be unable to change its delivery details.

Customs Duties and Import Charges

Products are shipped from China to the United Kingdom.

International shipments may be subject to customs procedures, import duties, taxes or other charges.

Any customs duties, import taxes or similar charges imposed on the shipment that have not already been collected at checkout are the responsibility of the customer, to the extent permitted by applicable law.

Delivery Delays

Delivery estimates are based on normal carrier operations.

Customs processing, carrier disruptions, severe weather, public holidays and other circumstances may affect transportation times.

If a product is delivered after the maximum delivery period stated in this policy, the customer may contact help@trydealstore.com regarding eligibility for a refund under our Return and Refund Policy and applicable consumer law.

Nothing in this section limits statutory rights relating to delivery under applicable UK consumer legislation.