Shipping policy

Last updated: 10 September 2026

This Shipping Policy applies to all orders placed through Deals Store, operated by Ergin Tilki, an Australian sole trader trading as Deals Store, with registered address at 1 Buninyong Lane, Craigieburn VIC 3064, Australia.

Website: trydealstore.com
Customer support: help@trydealstore.com
Market served: United Kingdom
Currency: GBP

Order Processing

Orders are normally processed within 1 to 2 business days after the order has been successfully placed and payment has been accepted.

Business days do not include weekends or applicable public holidays.

Once an order has been processed and dispatched, the delivery period begins.

Shipping Origin

All products sold through Deals Store are shipped directly from China by a third-party supplier.

Deals Store operates the online store and manages the customer relationship. We use third-party suppliers, fulfilment partners and carriers to prepare, dispatch and deliver orders to customers in the United Kingdom.

By placing an order, you acknowledge that products will be dispatched from China rather than from our registered address in Australia.

Delivery Time

Following dispatch, the estimated delivery period is:

5 to 8 business days after dispatch.

This delivery period is separate from our 1 to 2 business day processing period.

Accordingly, processing takes place first, followed by the applicable delivery period once the order has been dispatched.

Shipping Destination

Deals Store currently sells and ships products to customers in the United Kingdom.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Tracking Information

Where tracking is available, tracking information may be provided after your order has been dispatched.

Tracking information may not become active immediately. Carriers may require additional time after dispatch before the first tracking event or scan appears.

If you require assistance with your shipment, contact us at help@trydealstore.com and provide your order details.

Orders Shipped in Separate Packages

Orders containing multiple products may be shipped in separate packages.

Because products are fulfilled through third-party suppliers and logistics providers, items purchased as part of the same order may be dispatched separately and arrive on different dates.

If you receive only part of your order, this does not necessarily mean that the remaining items are missing.

Customs Duties, Import Taxes and Charges

Products purchased from Deals Store are shipped internationally from China to the United Kingdom.

International shipments may be subject to customs procedures, import duties, import taxes or other charges imposed by the relevant authorities.

Any customs duties, import taxes or similar charges imposed on an order that have not already been collected at checkout are the responsibility of the customer, to the extent permitted by applicable law.

Deals Store does not control charges independently imposed by customs or other governmental authorities.

Delivery Address

Customers must ensure that the delivery address and contact information submitted during checkout are accurate and complete.

If you discover an error in your delivery information, contact help@trydealstore.com as soon as possible.

We will attempt to assist where reasonably possible. However, once an order has entered fulfilment or has been dispatched, it may no longer be possible to change the delivery address.

Delivery Delays

The stated delivery period is 5 to 8 business days after dispatch.

International transportation may be affected by circumstances such as customs processing, carrier disruptions, severe weather, public holidays or other events affecting the logistics network.

Nothing in this Shipping Policy limits any mandatory delivery rights or remedies available to consumers under applicable UK consumer law.

Under our Return and Refund Policy, a product delivered after the maximum delivery period stated in this Shipping Policy may qualify for a refund request, subject to the applicable conditions and statutory rights.

Customers experiencing a delivery delay should contact help@trydealstore.com with their order information.

Missing Orders and Delivery Issues

If you believe that your shipment is missing or there is another delivery-related issue, contact us at help@trydealstore.com.

Please provide your order number and relevant delivery information.

We may request information reasonably necessary to investigate the shipment with the supplier, fulfilment provider or carrier.

Damaged Products

If your product arrives damaged, please contact help@trydealstore.com within the applicable period stated in our Return and Refund Policy.

You may be asked to provide your order details and a clear photograph showing the condition of the product.

Eligible refund requests are handled in accordance with our Return and Refund Policy.

Refunds for Eligible Shipping Issues

Where a refund relating to delivery is approved, Deals Store does not require the product to be physically returned.

After approval, the customer will be informed that the product may be kept or responsibly disposed of.

Approved refunds are issued to the original payment method within up to 10 business days, in accordance with our Return and Refund Policy.

Statutory Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or replace any mandatory rights or remedies available to consumers under applicable UK law.

Where mandatory consumer legislation provides rights or remedies that differ from this policy, those statutory rights will apply.

Contact Information

Brand: Deals Store
Legal operator: Ergin Tilki, Australian sole trader trading as Deals Store
Registered address: 1 Buninyong Lane, Craigieburn VIC 3064, Australia
Website: trydealstore.com
Customer support: help@trydealstore.com